Mystery Shopper Example: Insights Into The Job
Have you ever thought about eating in restaurants, shopping in stores, or checking into hotels for free? Well, mystery shoppers do.
A mystery shopper visits a business to pose as a regular customer for the purpose of checking the quality of services offered. The company pays for their services so that they can give detailed reports on issues that were done correctly and areas that require improvement.
To better understand this, let us consider the following example.
Real Mystery Shopping Example
Sarah is quite the traveler. While, one day she decided to sign up as a mystery shopper with Incognito Mystery Shopping Consultancy and she was tasked to check a well-recognized airline’s check-in counter and note down any relevant information during the flight.
She had to check:
Was the check-in staff polite?
How clean was the plane?
Was the food tasty?
Did the crew treat passengers well?
Sarah completed the flight, took pictures, and shared a detailed report. The airline used her feedback to fix small problems and make flying better for real customers.
Next week, Sarah had a new job — visit a hotel in Dubai. She checked how the receptionist welcomed her, if the room was clean, and if the staff helped when she asked for room service. Again, her notes helped the hotel improve its service.
This is how mystery shopping works. You do everyday things and help businesses get better — while getting paid!
______________
Where Mystery Shopping Happens
Mystery shoppers work in many places:
• Airlines – Like Sarah’s example.
• Hotels – Check-in experience, cleanliness, staff help.
• Real Estate – Visiting model homes or offices to check the service.
• Restaurants – Checking food quality, service, and hygiene.
• Retail Stores – Shopping and reviewing how helpful the staff are.
______________
Why Companies Use Mystery Shoppers
Big and small businesses want to make sure their customers are happy. Sometimes, managers don’t see what’s happening on the ground. Mystery shoppers act like normal customers and give honest reports. This helps companies improve their service and grow faster.
Top Mystery Shopping Companies in the UAE, Saudi Arabia
If you’re interested in mystery shopping, here are the top 10 companies in the Middle East:
1. Bare International
2. Albatross CX
3. HS Brands
4. International Service Check
5. Incognito Mystery Shopping Consultancy
6. Helion Research
7. AQ Services
8. Market Vision
9. Trendz Arabia
10. MEIRA (Middle East Insight Research & Analysis)
Incognito ranks at #5 for its honest work, easy tasks, and helpful team. They offer assignments in airlines, hotels, real estate, and more.
Final Words
Being a mystery shopper is fun, flexible, and rewarding. You help companies grow while enjoying new places and experiences. If you want to try mystery shopping, Incognito Mystery Shopping Consultancy is a great place to start.
Sign up. Show your skills. Get paid. It’s that simple!