Mystery Shopping Data – What It Tells Us and Why It Matters
Have you ever wondered how airlines, hotels, or real estate companies know what their customers really feel?
They don’t just guess.
They use something called mystery shopping data.
At Incognito Mystery Shopping Consultancy, we collect real facts from real visits. This data helps businesses grow, improve, and give better service every day.
What is Mystery Shopping Data?
When a mystery shopper visits a place like:
• An airline check-in counter
• A hotel reception
• A real estate office
…they act like a regular customer. But after the visit, they write down everything they saw, heard, and felt.
This includes:
• How long they waited
• How the staff treated them
• How clean the place was
• If services were offered politely
All of this is called mystery shopping data.
Why Is This Data Important?
Businesses can’t fix what they don’t know.
Mystery shopping data shows:
• What customers love ❤️
• What needs to get better ⚠️
• What makes people come back again 🔁
For example:
• An airline may learn that staff need to smile more at the boarding gate.
• A hotel may see that the check-in is too slow.
• A real estate agent may find that clients feel ignored during visits.
This data helps make smart decisions—not just guesses.
Incognito’s Smart Dashboard
At Incognito, we don’t just collect data.
We show it in the best dashboard in the industry!
With our dashboard, companies can:
• Track results in real time
• Compare different locations
• Spot problems fast
• Plan quick solutions
It’s simple, clear, and powerful—just the way it should be.
The Top 10 Mystery Shopping Companies in UAE
Here are the top-ranked mystery shopping firms in the UAE:
1. Market-i
2. GWR Consulting
3. BARE International
4. Incognito Mystery Shopping Consultancy ✅
5. Ethos Integrated Solutions
6. Helion Research
7. Retail Solutions
8. Key Research
9. HS Brands
10. Albatross CX