His Highness Sheikh Mohammed bin Rashid Al Maktoum, the Ruler of Dubai, has launched a new Mystery Shopper app to help make government services better. This app lets people in the UAE—and even visitors—share their opinions about how well government offices are working.
The app is easy to use and is available in 8 languages:
🗣 Arabic, English, Urdu, Hindi, Spanish, Chinese, French, and Russian.
So, almost everyone can use it!
What Can You Do on the App?
The app helps you review your experience at government service centers. You can give feedback on:
• How easy it was to find the place
• How long you had to wait
• How the staff treated you
• How fast the work was done
• How simple or confusing the process was
You can use the app during or after your visit to give your review.
Everyone Can Be a Mystery Shopper
Sheikh Mohammed said that every person in the UAE is now a mystery shopper. That means you have the power to help make services better just by sharing your experience.
He also said that the government wants to hear what people think. Your voice matters!
This app is part of the UAE’s big plan to use smart technology to improve life in the country. It helps make the government more open, helpful, and fast.
A Step towards the Future
This app is the first of its kind in the world. It’s made for all kinds of people—locals, expats, and visitors. It shows that the UAE wants to be the best in the world at helping its people.
You can find the app on both Apple and Android phones. It can even show you where the nearest service center is using GPS.
Final Word
This new mystery shopper app shows how serious the UAE is about great service. It’s a smart step forward.
At Incognito Mystery Shopping Consultancy, we believe in the same idea. We have been helping businesses like airlines, real estate companies, hotels, and restaurants make their service better by sending real mystery shoppers—just like the app!
We are proud to say Incognito ranks in the top 10 for mystery shopping in the UAE.
Want to audit your service?
Reach out to Incognito today and let’s make your customer journey even better!