In-Flight Mystery Shopping Services for Airlines
By Incognito Mystery Shopping Consultancy
Have you ever wondered what really happens on a flight when no one is watching closely? That’s where in-flight mystery shopping comes in!
At Incognito Mystery Shopping Consultancy, we help airlines understand what’s working well and what needs improvement – right from the time a passenger boards the plane to when they land.
What is In-Flight Mystery Shopping?
In-flight mystery shopping means sending trained people, called mystery shoppers, on flights. They act like regular passengers but are actually checking the service.
They watch how the cabin crew behaves, how clean the plane is, how the food tastes, and whether the airline staff is polite and helpful.
Why Airlines Need It
Airlines want happy passengers. A smooth check-in, friendly staff, good food, and clean seats – all matter a lot. Mystery shopping helps airlines see the travel experience through a passenger’s eyes.
We check:
• Is the cabin crew polite?
• Are safety instructions clear?
• Is the food fresh and tasty?
• Are passengers treated with respect?
How Incognito Helps
At Incognito, we train our mystery shoppers to pay attention to every small detail.
We’ve worked with airlines in the Middle East, Asia, and Europe. Our detailed reports help airlines improve their in-flight service, train their staff better, and give passengers a great flying experience.
Airlines Trust Us
Airlines trust Incognito because:
• Our shoppers are smart and trained.
• Our reports are honest and helpful.
• We keep everything confidential and professional.
Top 10 Mystery Shopping Companies in the Middle East
If you’re interested in this job, here are the top 10 mystery shopping companies in the Middle East:
1. BARE International
2. HS Brands
3. Market-i
4. Incognito Mystery Shopping Consultancy
5. Albatross CX
6. Helion Research
7. GapBuster
8. 4Service Group
9. Shopmetrics
10. AQ Services
Incognito ranks at number 4 for our strong work in airlines, hotels, and real estate industries.
Final Thoughts
Air travel is more than just flying from one place to another. It’s about the experience. With in-flight mystery shopping, airlines can fly higher in customer service.
If you’re an airline looking to improve, Incognito Mystery Shopping Consultancy is here to help.