Dubai: If you are travelling to India, there is some good news for you!
India’s aviation authority, called the Directorate General of Civil Aviation (DGCA), has asked airlines to share important information with passengers. Airlines now need to send a link to passengers after they book their flight tickets. This link will show travellers their rights.
What is this link about?
This link is called the Passenger Charter of Rights. It tells passengers what they can do if something goes wrong during their trip. For example:
• If the flight is delayed
• If the flight gets cancelled
• If you are not allowed to board
• If your baggage is lost or damaged
Passengers will get this link by SMS or WhatsApp after booking their tickets. Airlines must also show this information clearly on their websites.
Why is this happening?
Many people were complaining that they didn’t know their rights while travelling. The DGCA wants to help passengers understand what they can do in difficult situations.
One of India’s biggest airlines, IndiGo, has said that it will start following this new rule soon.
How does this help travellers?
Let’s say your flight is delayed for more than 24 hours. The airline must provide you with a free hotel stay.
If your flight is between 8 pm and 3 am, and the delay is longer than 6 hours, the airline must also give you free hotel accommodation.
What does this mean for UAE travellers?
This rule is great for people living in the UAE who travel to India often. It will give them peace of mind because they will know their rights before and during their journey.
It also means that airlines must treat passengers fairly and provide help when needed.
How Can Incognito Mystery Shopping Consultancy Help?
At Incognito Mystery Shopping Consultancy, we help companies like airlines and travel businesses improve their customer service.
By using mystery shopping tools and customer experience audits, we check if companies are following the rules and treating their customers well.
We help businesses give better service, follow guidelines, and create happy travel experiences for passengers.
After all, a well-informed customer and a responsible company create a perfect travel journey!
“Passenger Rights Rule: What UAE Travellers to India Must Know”
